VIP™ · Resources

The questions claims leaders ask.

And how Claims Command answers them from your own data.

Claims executive

What does a litigated claim really cost us, legal plus vendor plus settlement?

Review recorded legal and vendor spend on the claim. Discuss the settlement data needed to complete the total-cost view.

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Which firms resolve cases faster, and at what total cost?

Compare recorded firm spend and days to close. Review settlement data alongside those records when available.

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Where does the loop break: released with no payment, counsel with no invoice?

Review released invoices against payment records and open matters against invoice activity. The record shows where a follow-up is needed.

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What needs my attention this week, ranked?

Review open findings, unpaid releases and budget alerts. Your team decides which items need action.

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Head of litigation / legal spend

Claims Command · Panel

Answered in Panel

Which firms moved up or down on our scorecard this quarter?

Compare each firm’s recorded results against your targets across quarters. Review the changes with the underlying matters in view.

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What were our adjustments by reason code and firm over the last twelve months?

Review decided adjustments by firm and reason code. Trace each amount to the invoice line and named reviewer.

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Which appeals were filed, and how many were restored?

Review appeals by outcome: Upheld, Partial or Restored. The original outcome stays on record.

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Which lines were billed above the agreed rate, by firm and timekeeper?

Rules flag billed rates against the approved rate sheet. Your reviewer decides each flagged line with a reason.

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Which matters reached 75% of budget before the midpoint of a typical case?

Review budget alerts against matter age and spend to date. Your team decides which matters need a closer look.

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CFO / finance

What did we approve and release this month, and does it match what accounts payable paid?

Compare recorded approvals and releases with payment records. Differences remain visible for your finance team to resolve.

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What is our approved-but-unpaid legal and vendor balance at month end?

Review approved legal and vendor invoices with no recorded payment at month end. Drill into the invoices behind the balance.

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Which invoices were released more than 45 days ago and not paid?

Filter released invoices by age and recorded payment status. Your team can follow up on each open item.

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Claims manager

What is my team’s open litigated inventory and how old is it?

Review your team’s open matters by age and stage. Each item links to its claim record.

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Which of my team’s matters have budget alerts?

Review budget alerts with spend to date and the agreed budget. Decisions stay with your team.

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What is spend by adjuster in my unit last quarter?

Group recorded invoice spend by adjuster, unit and period. Review the claims and invoice lines behind each amount.

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Vendor spend (non-legal)

What did we spend on independent adjusters, engineers and appraisers by claim office?

Group recorded vendor spend by vendor type and claim office. Legal and non-legal invoices stay on the same claim.

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Which vendors have repeat findings on their invoices?

Review recorded findings by vendor and reason. Compare repeat findings with the decisions your reviewers made.

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What is vendor spend per claim by vendor type?

Group recorded vendor invoices by claim and vendor type. Review billed and approved amounts separately.

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Panel firm

Where do we rank on the carrier’s scorecard, by office?

Review the firm results the carrier shares against its targets. Compare offices using the recorded activity.

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What were our adjustment reasons and appeal results this quarter?

Review released outcomes by reason and appeal result. Each adjustment keeps its named reviewer and date.

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How long from submission to release, and from release to paid?

Compare recorded submission, release and payment dates. See where each invoice stands.

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Want these answered from your own history?

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