Difficult to enforce SLAs due to lack of automation and manual processes

- A tool to capture SLA data associated with SLA agreements between the carrier and the vendor from XA, Cotality, ClaimCenter, manual claim flows, and VIPSoftware’s own API

- A way of deducting penalties or awarding bonuses based on SLAs

Carriers need the ability to efficiently and accurately track SLAs. VIP Software’s SLA Manager feature works by leveraging claim source integrations to capture information related to a claim file. The SLA Manager can be configured according to each vendor’s individual contract. Once set up in the system, this feature can apply bonuses, deduct penalties, or simply track the SLAs forscore-carding.