Claims Command is the overlay that sits on top of a carrier's legal bill review and finds what a per-invoice human review cannot: duplicates across months, rates above the card, time from blocked timekeepers, and the proof of what the review caught and missed. The Head of Review Services is the one attorney who owns the human side of that.
Not first-pass review of every invoice. That is a volume business with 200 attorneys and we are not building it. This is the second look, the rules, and the relationships.
Open the review queue, confirm or overturn flagged lines, and write the carrier's coverage report: what the first pass caught, missed and over-deducted.
The software runs 18 months of history. You decide which duplicates and rate breaches go back to the firm, which are recoverable, and which are noise.
Tell engineering which rule fires wrong and why, in the language of the carrier's guidelines, so the product gets sharper every month.
Answer appeals and reconsideration requests in writing. Calm, specific, and fair enough that panel firms stay on the panel.
Sit with the litigation manager on firm scorecards, panel decisions, rate cards and guideline changes.
Hire contract attorney reviewers as volume grows and second-check a sample of their work. You are the first hire in the wing.
Firm-only reviewers go soft on deductions. Carrier-only reviewers over-cut and start appeal wars. We want the person who has sat on both sides of the invoice.
Nice to have: California WC defense (QME, liens, med-legal vendors) · CLM Alliance or CLMP · time inside a bill-review vendor's QA function. Not needed: Big Law pedigree, trial record, large-team management.
No case study deck. We hand you twenty synthetic lines from Claims Command and ask you to mark deductions, write the firm-facing reason for each, and tell us which one you would let go.
Three duplicates across months. One rate above the card. One block-billed entry. One legitimate four-hour deposition prep.
Cut the duplicates and the rate breach. Two calm sentences per line. Leave the deposition prep alone.
1. 30-minute call — Your billing and bill-review history, both sides.
2. The twenty lines — One hour, live, with the founder.
3. Offer — Fractional first; full-time at the second carrier.
Claims Command, from VIP (Verified Intelligence Platform), is legal spend intelligence for property and casualty carriers, TPAs and self-insureds. It ingests the carrier's e-billing exports and the firms' LEDES files, runs the carrier's own guidelines across every invoice and every month, and shows the litigation manager spend, deduction rate, cycle time and appeal rate by firm, attorney, matter type and claim.
The product finds. Review Services decides. You will be the first person in that function, with direct influence on what the software does next and a seat in every carrier conversation.
Send a short note and a résumé. Skip the cover letter; tell us instead about one deduction you overturned and one you let stand, and why.
Applications reviewed weekly
Review Services puts VIP auditors inside each carrier's own tenant, deciding flagged lines under the carrier's rules and roster.