Claims Command is software and a service. Run legal bill review with your own people, or let VIP's review team decide flagged lines for you, with the same rules and the same record either way.
Same engine, same record. Pick who decides the flagged lines.
Your staff decide every flagged line. For teams that review today and want the record.
Fee: License
Our auditors decide what the engine flagged; your manager releases. For teams of one to three.
Fee: Per routed invoice, credited against the license
Our auditors review every invoice; your manager releases. For carriers replacing a per-invoice vendor outright.
Fee: Per invoice, credited against the license
Auditors decide each flagged line with a reason code, against your billing guidelines.
Appeals are resolved as Upheld, Partial or Restored inside the window you set.
A second reviewer samples decisions every month; the agree rate is on your dashboard.
We turn your billing guidelines into rules and walk your team through every one.
We help panel firms send clean LEDES files, and support firms that bill manually.
Auditors work in your Claims Command tenant, under your roster. No data leaves.
The engine flags, our people decide, your manager releases. Nothing is paid without your sign-off.
Every decision, hold, return and appeal is a named person's action, time-stamped and append-only.
Service ledger: every month you see what was reviewed, decided, proposed and released, and against which service level.
The team is growing. We're hiring a Head of Review Services.
Yes. Start Assisted while your team is small and move to Self-serve when you staff up, or the other way round.