Network · Carriers · VIP Cohort 3

Partner Access Troubleshooting

Resolve invitation, carrier visibility, staff-access and missing-panel questions. Part of VIP Cohort 3, documented in the October 19–20, 2026 build. Access depends on the carrier’s invitation and enabled features.

What it does

Resolve invitation, carrier visibility, staff-access and missing-panel questions.

Link does not work

Check the exact invited email. Resend invalidates the old link; share the new one with the named person.

Carrier is missing

Check Invitations and Linked vendors for acceptance. A revoked organization needs Re-invite.

Colleague cannot get in

The vendor’s own administrator grants that colleague access for this carrier.

Panel is gone

Check VIP Network in Carrier setup → Features; an executive turns it back On. In the app, Help & What’s new contains the guides and glossary.

Also in Network for Carriers
VIP™ — The Insurance Intelligence Layer

One connected flow, from first notice to final payment.