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Claims Operations

Connect the operational workflows surrounding every claim.

Carriers VIP Claims CommandBring claim evidence, findings, assignments, and accountable actions into one governed operating view.Carrier Billing GuidelinesVIP Cohort 3Your legal billing guidelines, turned into rules that run on every invoice before a human opens it.Review ServicesVIP Cohort 3Run bill review yourself, or let VIP's review team decide flagged lines inside your tenant.Carrier Claims CatalogView connected claims, evidence, invoices, findings, assignments, and associated work in one governed catalog.Claims IntelligencePrioritize evidence, findings, spend risks, and next work requiring authorized human review.Invoice & Resolution WorkflowsReview invoices, billing findings, specialist activity, approvals, and documented claim resolution steps.Claim RoomsGive approved carriers, specialists, and counsel secure, matter-specific collaboration context for approved participants.Connected Invoice DashboardVIP Cohort 3See every invoice and its data from your existing VIP system in one Claims Command dashboard.Carrier Feature ControlsVIP Cohort 3Control partner access, staff, credentials and vendor invoicing from Carrier setup → Features.

Service Providers AssignmentsReceive, organize, and advance authorized claim assignments with clear ownership and required follow-up.Evidence & Document WorkflowsCollect, organize, and review claim evidence and documents with source context and accountable handling.CollaborationCoordinate providers, carriers, and approved participants around claim work, messages, and next actions.Invoice & Resolution Workflows (Provider View)Submit invoice context, respond to findings, and track authorized resolution steps with carrier reviewers.

Independent Professionals AssignmentsSee authorized assignments, required work, ownership, and follow-up in a focused claim workflow.Evidence & Document WorkflowsHandle authorized claim evidence and documents with clear source context, access, and review responsibility.CollaborationCoordinate with carriers and approved claim participants while keeping messages, requests, and decisions in context.

Explore VIP Claims Operations →

Insurance Carriers →Control claims operations, vendor spend, provider performance and compliance.

Service Providers →Win work, prove performance, benchmark pricing and automate the back office.

Independent Professionals →Find work, invoice on site, and get paid faster from anywhere.

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Support is available to licensed VIP users. Tickets are handled during business hours, with urgent production issues escalated immediately.

New Our Support Process — real people, one owner, updates until it's resolved.See how it works →

Open a support ticketSign in to the Knowledge Center to submit a new ticket and track everything you have open.New ticket →View your ticketsCheck status, add detail or reply to the VIP support team on a ticket already in progress.Sign in to tickets →Email supportPrefer email? Write to our support team and we will open a ticket on your behalf.support@vipsoftware.com →Call supportNeed to talk it through? Our team is on the phone during business hours.1-800-595-1065 →

Browse the Knowledge Center →Support overview →

BlogClaims insight from the VIP team Carrier Use CasesWhere VIP creates measurable control Invoice OperationsOne auditable workspace from claim to remittance Success StoriesAnonymized carrier pilot results NetworkProvider capacity and coverage IntegrationsConnected systems and partners Resource CenterAll assets in one place Success SummariesReported program scale and use cases Research & InsightsAnalysis from our data layer Market ReportsBenchmarks and trends GuidesPlaybooks and how-tos Videos & WebinarsWalkthroughs and sessions Knowledge CenterProduct documentation and guides SupportOpen or track a support ticket

Our Solution

Claims Operations

CarriersVIP Claims Command Carrier Billing GuidelinesVIP Cohort 3 Review ServicesVIP Cohort 3 Carrier Claims Catalog Claims Intelligence Invoice & Resolution Workflows Claim Rooms Connected Invoice DashboardVIP Cohort 3 Carrier Feature ControlsVIP Cohort 3

Service ProvidersAssignments Evidence & Document Workflows Collaboration Invoice & Resolution Workflows (Provider View)

Independent ProfessionalsAssignments Evidence & Document Workflows Collaboration

Intelligence

CarriersAsk Benny™ AI Intelligence Dashboard FeeAnalyzer™CAT Intelligence™Claim Value Range Tier Structure Benchmarks Expense Forecast Simulator Data Integrity Scanner rateIQ™

Service ProvidersrateIQ™Ask Benny™ AI Success Summaries FeeAnalyzer™CAT Intelligence™Tier Structure Benchmarks

Independent ProfessionalsrateIQ™Ask Benny™ AI Success Summaries

Network

CarriersCompany & Provider Discovery Roster Map Capacity Board CredentialingVIP Cohort 3 License Verification CAT Readiness Partner Invitations & AccessVIP Cohort 3 Linked Vendors & CredentialsVIP Cohort 3 Partner Access TroubleshootingVIP Cohort 3

Service ProvidersPeople & IdentityVIP Cohort 3 Roster Map Capacity Board License Verification CAT Readiness Provider Services Service Provider & IA Firm Partner AccessVIP Cohort 3 Organization People & Carrier GrantsVIP Cohort 3 Shared Vendor CredentialsVIP Cohort 3 Plans & All CarriersVIP Cohort 3

Independent ProfessionalsPeople & IdentityVIP Cohort 3 License Verification CAT Readiness Provider Services Independent Adjuster Partner AccessVIP Cohort 3 Organization People & Carrier GrantsVIP Cohort 3 Shared Vendor CredentialsVIP Cohort 3 Plans & All CarriersVIP Cohort 3

Invoices & Payments

CarriersInvoice WorkflowsVIP Cohort 3 Settlement Workflows Payment Status Cash-Flow Intelligence Vendor Invoice Queue & On-behalf EntryVIP Cohort 3

Service ProvidersPrompt Pay™Early Pay Discounting Invoice WorkflowsVIP Cohort 3 Payment Status Cash-Flow Intelligence Invoice Wizard & Bulk CSVVIP Cohort 3

Independent ProfessionalsPrompt Pay™Early Pay Discounting Payment Status VIP Mobile (coming soon)QuickBooks Connection Invoice Wizard & Bulk CSVVIP Cohort 3

Legal

CarriersInvoice Review Panel & Counsel Management Demand 360 Claims Playbook Outcomes & Performance

Service ProvidersInvoice & Resolution WorkflowsVIP Cohort 3 Claim Rooms Evidence & Findings Law Firm Partner PortalVIP Cohort 3

Independent ProfessionalsClaim Rooms Evidence & Findings

Who We Help

Insurance CarriersMarketplace / Network Contract Negotiation Onboarding FNOL Intelligence Recommendation Work Orders (non-legal)Work Orders (legal)Compliance & Governance Invoicing Intelligence / Network

Service ProvidersMarketplace / Network Contract Negotiation Onboarding FNOL Intelligence Recommendation Work Orders (non-legal)Work Orders (legal)Compliance & Governance Invoicing Payments Intelligence / Network

Independent ProfessionalsMarketplace / Network Contract Negotiation Onboarding Work Orders (non-legal)Invoicing Payments Intelligence / Network

Resources

Blog Carrier Use Cases Invoice Operations Success Stories Network Integrations Resource Center Success Summaries Research & Insights Market Reports Guides Videos & Webinars Knowledge Center Support

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Our Solution

Claims Operations Fees, Invoices & Payments Market Intelligence Financial Intelligence Provider Network AI / Ask Benny™

Products

VIP Platform Connect Cohort 3 VIP Mobile

Solutions

Insurance Carriers Service Providers Independent Professionals

Resources

Blog Carrier use cases Invoice Operations Who runs on VIP Success stories Success summaries Resource Center Market Reports Knowledge Center Support

Company

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