Manual invoice audit relies on reviewers checking each service-provider invoice against fee schedules by hand. VIP checks every invoice against the fee schedule and contract automatically, routes exceptions to a person, and posts approved amounts and payment data back to the claim.
| Topic | Manual audit | VIP |
|---|---|---|
| Fee schedule checks | Reviewer compares lines by hand | Every line checked against the fee schedule and contract |
| Coverage | Often sampled when volume spikes | Every invoice, including CAT surge volume |
| Exceptions | Found late, resolved by email | Flagged on arrival and routed to a reviewer |
| Claim system | Amounts re-keyed into the claim | Approved amounts and payment data write back |
| Audit trail | Spread across inboxes and spreadsheets | Every change logged against the claim |
When the other option fits: Manual review still makes sense for very low invoice volume or one-off engagements with no fee schedule.
No. VIP handles routine checks and routes exceptions to people, who make the decisions.
Yes. Approved amounts and payment data post back into Guidewire ClaimCenter.