Spreadsheets and email can track a handful of service providers, but assignments, documents, SLAs and invoices end up in different places. VIP connects each assignment, document, fee structure and invoice to the claim it belongs to, in one operating layer shared by the carrier and its providers.
| Topic | Spreadsheets & email | VIP |
|---|---|---|
| Assignments | Sent by email, tracked in a sheet | Created from claim data and tracked to completion |
| Provider documents | Attachments in inboxes | Stored against the claim and assignment |
| SLA tracking | Manual follow-up | Tracked against the assignment timeline |
| Invoices | Separate process, re-keyed | Connected to the assignment that produced them |
| Provider view | Partners chase status by phone | Partners see status in the same workflow |
When the other option fits: A spreadsheet is fine for a small, stable panel with few claims and no CAT surges.
No. Providers work inside VIP alongside the carrier.
Yes. The VIP Network lists service providers by service and state.