Service levels are negotiated carefully and then monitored loosely, because the evidence sits across assignments, documents, invoices and correspondence. On Guidewire (core claims system), the claim record already holds the context this work depends on: claim and exposure context and assignment triggers. Without a connection, that context is re-keyed into each downstream tool and drifts from the claim file.
Performance is a measured, claim-level control connected to the contract. With Guidewire, VIP takes in claim and exposure context and assignment triggers and writes activity and documents and expense and financials back to the claim. Confirm how VIP activity, documents and financial transactions land on the claim and exposure.
| Data | Direction | Detail |
|---|---|---|
| Claim and exposure context | Guidewire → VIP | Claim number, loss details, coverage and exposure identifiers give VIP the record to attach work to. |
| Assignment triggers | Guidewire → VIP | New or updated exposures start the assignment, inspection or audit workflow in VIP. |
| Activity and documents | VIP → Guidewire | Vendor activity, reports, photos and findings post back to the claim file as notes and attachments. |
| Expense and financials | VIP → Guidewire | Audited invoice amounts and approvals write back against the exposure so reserves and payments stay accurate. |
Guidewire has an existing integration with VIP. With Guidewire, VIP takes in claim and exposure context and assignment triggers and writes activity and documents and expense and financials back to the claim. Confirm how VIP activity, documents and financial transactions land on the claim and exposure.
Claim and exposure context; Assignment triggers; Activity and documents; Expense and financials.
Vendor SLA enforcement is built for carrier teams using Guidewire, at the performance stage of the claim.