Workflow · Performance

Vendor SLA enforcement

Service levels are negotiated carefully and then monitored loosely, because the evidence sits across assignments, documents, invoices and correspondence.

How VIP handles it

Performance is a measured, claim-level control connected to the contract.

Step by step

  1. Contract standards captured
  2. Assignment and activity timestamps collected
  3. Performance measured per claim
  4. Exceptions surfaced
  5. Remedies applied where contracted
  6. Performance intelligence retained

What changes

Connected systems

Vendor SLA enforcement with Snapsheet

Connect Snapsheet and VIP™. Virtual appraisal estimates, photos, invoices, reserves, payments and remittance move between Snapsheet and VIP automatically.

Vendor SLA enforcement with Guidewire

Connect Guidewire ClaimCenter and VIP™. Claim data flows into VIP, service-provider work links to the claim, and payment data posts back to ClaimCenter.

Vendor SLA enforcement with CCC Intelligent Solutions

Connect CCC claims and estimate activity to VIP vendor billing, invoice validation and expense intelligence.

Vendor SLA enforcement with Hi Marley

Link Hi Marley conversation milestones to the VIP claim record so service activity and communication stay together.

Vendor SLA enforcement with Origami Risk

Connect Origami Risk claims administration with VIP vendor, invoice and expense workflows.

Other workflows

Adjuster efficiencyAssignment routingAutomated invoice auditClaims expense accuracyClaims spend visibilityDocument sync

See vendor sla enforcement in VIP.

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