Workflow · Claims Operations

Assignment routing

When a new claim or exposure needs a field inspection, appraisal or other vendor work, the assignment is often created by hand from the claims system and sent by email or phone, so start times vary and the claim record does not show who has the work.

How VIP handles it

A new or updated claim in the connected system starts the assignment workflow in VIP, and assignment status is kept against the claim so everyone works from the same record.

Step by step

  1. Claim or exposure created or updated in the claims system
  2. Claim context received by VIP
  3. Assignment created and sent to the provider
  4. Provider accepts and schedules
  5. Assignment status kept against the claim

What changes

Connected systems

Other workflows

See assignment routing in VIP.