When a new claim or exposure needs a field inspection, appraisal or other vendor work, the assignment is often created by hand from the claims system and sent by email or phone, so start times vary and the claim record does not show who has the work. Carriers running Duck Creek Claims (core claims system) often handle assignment routing outside the claim system, which means exporting claim and policy details, assignments, invoice status and payment data by hand and reconciling it later.
A new or updated claim in the connected system starts the assignment workflow in VIP, and assignment status is kept against the claim so everyone works from the same record. Duck Creek Claims connects through VIP's integration layer (API, SFTP or custom). A carrier on Duck Creek Claims would send claim and policy details and assignments into VIP and receive invoice status and payment data back; the exact method and field mapping are scoped with your team.
Duck Creek Claims connects through VIP's integration layer (API, SFTP or custom). Tell us about your Duck Creek Claims setup and we'll scope the connection for assignment routing.
Duck Creek Claims connects through VIP's integration layer (API, SFTP or custom). The exact connection is scoped with your team.
Claim and policy details; Assignments; Invoice status; Payment data.
Assignment routing is built for carrier teams using Duck Creek Claims, at the claims operations stage of the claim.
Duck Creek Claims integrationAssignment routing workflow