When a new claim or exposure needs a field inspection, appraisal or other vendor work, the assignment is often created by hand from the claims system and sent by email or phone, so start times vary and the claim record does not show who has the work. Carriers running Hi Marley (claims communication) often handle assignment routing outside the claim system, which means exporting claim identifiers, service milestones and assignment updates by hand and reconciling it later.
A new or updated claim in the connected system starts the assignment workflow in VIP, and assignment status is kept against the claim so everyone works from the same record. Hi Marley connects through VIP's integration layer (API, SFTP or custom). A carrier on Hi Marley would send claim identifiers and service milestones into VIP and receive assignment updates back; the exact method and field mapping are scoped with your team.
Hi Marley connects through VIP's integration layer (API, SFTP or custom). Tell us about your Hi Marley setup and we'll scope the connection for assignment routing.
Hi Marley connects through VIP's integration layer (API, SFTP or custom). The exact connection is scoped with your team.
Claim identifiers; Service milestones; Assignment updates.
Assignment routing is built for carrier teams using Hi Marley, at the claims operations stage of the claim.