Service levels are negotiated carefully and then monitored loosely, because the evidence sits across assignments, documents, invoices and correspondence. Carriers running Hi Marley (claims communication) often handle vendor sla enforcement outside the claim system, which means exporting claim identifiers, service milestones and assignment updates by hand and reconciling it later.
Performance is a measured, claim-level control connected to the contract. Hi Marley connects through VIP's integration layer (API, SFTP or custom). A carrier on Hi Marley would send claim identifiers and service milestones into VIP and receive assignment updates back; the exact method and field mapping are scoped with your team.
Hi Marley connects through VIP's integration layer (API, SFTP or custom). Tell us about your Hi Marley setup and we'll scope the connection for vendor sla enforcement.
Hi Marley connects through VIP's integration layer (API, SFTP or custom). The exact connection is scoped with your team.
Claim identifiers; Service milestones; Assignment updates.
Vendor SLA enforcement is built for carrier teams using Hi Marley, at the performance stage of the claim.