When a new claim or exposure needs a field inspection, appraisal or other vendor work, the assignment is often created by hand from the claims system and sent by email or phone, so start times vary and the claim record does not show who has the work. Carriers running Sapiens ClaimsPro (core claims system) often handle assignment routing outside the claim system, which means exporting claim details, assignments, invoices and payment data by hand and reconciling it later.
A new or updated claim in the connected system starts the assignment workflow in VIP, and assignment status is kept against the claim so everyone works from the same record. Sapiens ClaimsPro connects through VIP's integration layer (API, SFTP or custom). A carrier on Sapiens ClaimsPro would send claim details and assignments into VIP and receive invoices and payment data back; the exact method and field mapping are scoped with your team.
Sapiens ClaimsPro connects through VIP's integration layer (API, SFTP or custom). Tell us about your Sapiens ClaimsPro setup and we'll scope the connection for assignment routing.
Sapiens ClaimsPro connects through VIP's integration layer (API, SFTP or custom). The exact connection is scoped with your team.
Claim details; Assignments; Invoices; Payment data.
Assignment routing is built for carrier teams using Sapiens ClaimsPro, at the claims operations stage of the claim.
Sapiens ClaimsPro integrationAssignment routing workflow