When a new claim or exposure needs a field inspection, appraisal or other vendor work, the assignment is often created by hand from the claims system and sent by email or phone, so start times vary and the claim record does not show who has the work. Carriers running CCC Intelligent Solutions (auto claims & estimating) often handle assignment routing outside the claim system, which means exporting claim details, estimate activity, vendor assignments and invoice data by hand and reconciling it later.
A new or updated claim in the connected system starts the assignment workflow in VIP, and assignment status is kept against the claim so everyone works from the same record. CCC Intelligent Solutions connects through VIP's integration layer (API, SFTP or custom). A carrier on CCC Intelligent Solutions would send claim details and estimate activity into VIP and receive vendor assignments and invoice data back; the exact method and field mapping are scoped with your team.
CCC Intelligent Solutions connects through VIP's integration layer (API, SFTP or custom). Tell us about your CCC Intelligent Solutions setup and we'll scope the connection for assignment routing.
CCC Intelligent Solutions connects through VIP's integration layer (API, SFTP or custom). The exact connection is scoped with your team.
Claim details; Estimate activity; Vendor assignments; Invoice data.
Assignment routing is built for carrier teams using CCC Intelligent Solutions, at the claims operations stage of the claim.
CCC Intelligent Solutions integrationAssignment routing workflow