Service levels are negotiated carefully and then monitored loosely, because the evidence sits across assignments, documents, invoices and correspondence. Carriers running CCC Intelligent Solutions (auto claims & estimating) often handle vendor sla enforcement outside the claim system, which means exporting claim details, estimate activity, vendor assignments and invoice data by hand and reconciling it later.
Performance is a measured, claim-level control connected to the contract. CCC Intelligent Solutions connects through VIP's integration layer (API, SFTP or custom). A carrier on CCC Intelligent Solutions would send claim details and estimate activity into VIP and receive vendor assignments and invoice data back; the exact method and field mapping are scoped with your team.
CCC Intelligent Solutions connects through VIP's integration layer (API, SFTP or custom). Tell us about your CCC Intelligent Solutions setup and we'll scope the connection for vendor sla enforcement.
CCC Intelligent Solutions connects through VIP's integration layer (API, SFTP or custom). The exact connection is scoped with your team.
Claim details; Estimate activity; Vendor assignments; Invoice data.
Vendor SLA enforcement is built for carrier teams using CCC Intelligent Solutions, at the performance stage of the claim.
CCC Intelligent Solutions integrationVendor SLA enforcement workflow