Service levels are negotiated carefully and then monitored loosely, because the evidence sits across assignments, documents, invoices and correspondence. On Snapsheet (estimating), the claim record already holds the context this work depends on. Without a connection, that context is re-keyed into each downstream tool and drifts from the claim file.
Performance is a measured, claim-level control connected to the contract. With Snapsheet, VIP takes in estimate totals and line items, photo sets, appraisal status and claim status write-back. Confirm how appraisal fields land on the claim record, including the claim number used to match.
| Data | Direction | Detail |
|---|---|---|
| Estimate totals and line items | Snapsheet → Claims | Parts, labor, paint and totals land on the claim's estimate tab with the appraisal ID kept for traceability. |
| Photo sets | Snapsheet → Claims | Customer-captured and appraiser photos are stored with the claim and tagged by damage area. |
| Appraisal status | Snapsheet → Claims | Assigned, in review, completed and supplement-requested states update the claim timeline as they happen. |
| Claim status write-back | Claims → Snapsheet | Optional. When enabled, payment issued and claim closed are sent back so appraisers see the outcome. |
Snapsheet has an existing integration with VIP. With Snapsheet, VIP takes in estimate totals and line items, photo sets, appraisal status and claim status write-back. Confirm how appraisal fields land on the claim record, including the claim number used to match.
Estimate totals and line items; Photo sets; Appraisal status; Claim status write-back.
Vendor SLA enforcement is built for carrier teams using Snapsheet, at the performance stage of the claim.
Snapsheet integrationVendor SLA enforcement workflow